Member Login

 
 
 
 

Returns Policy

Payments 

All our yummy products are in NZD, we are a 100% New Zealand owned & run family company!

We are happy to offer you the payment options of either direct deposit into our New Zealand bank account or by a credit card payment through our secure online payment system (website).

If you prefer to pay directly, give us a call, as there is also the option of paying via your credit or debit plus card over the phone.

Shipping

We ship with NZ Couriers, all parcels are tracked.  North Island delivery time is usually overnight and can be delivered to rural addresses along with residential and business addresses. Please allow up to 2 days extra for rural deliveries.

South Island delivery time is usually 2 days and allow up to 2 extra days for RD.

Please note we can't ship to PO Boxes within NZ.

Nature Body is not responsible for the loss of any packages once they have been given to NZ Couriers. However in the unlikely event that a package is lost we will launch an investigation with NZ Couriers and help with the process as much as possible.

Please make sure that you provide us with an address that is complete so delivery can be smooth and quick.
When an order is placed, we aim to send the products out within 1-2 business days of receiving your payment, usually the same or next day, however if there is any unexpected delay we will contact you immediately.

We do need a break from time to time! So occasionally, we stop processing orders for a little break during the year. We apologise for any inconvenience as we recharge our eco batteries.

Do you ship overseas?

Yes we ship internationally to Australia, USA, Canada, EU & UK so far. We ship via DHL for international shipping, which is fully tracked.

Delivery time for overseas parcels is usually approximately 2-3 days, although it may be a bit later if your address is further out from main centres.

Please note we can't ship to PO Boxes internationally.

We are not aware of any restrictions, nor have we experienced any delay with customs to date.

Returns

Here at Nature Body we work hard to provide you with the highest quality products, if you receive a shipment from us in which the goods are damaged or you believe that the incorrect product or quantity has been sent, then please contact us immediately. Please do not send back any products without first contacting us. Please keep all packaging and shipping materials or a claim cannot be lodged on your behalf through NZ Couriers. Please be aware that it can take several weeks for a claim to be processed, though we will do everything we can to expedite a replacement.

We are happy to exchange unused products in still-new condition for another product of your choice.



Contact Us For More Information
Postal: 184B Kerikeri Inlet Road
Phone: 09 407 9135
Web: https://www.naturebody.co.nz
Email: info@naturebody.co.nz
 
 
     

© Copyright Nature Body NZ - Site map
Phone: 09 407 9135 New Zealand

Website Builder - Website World